Refund policy

Refund & Return Policy

Store Name: Ignite
Website: lbignite.co
Email: support@lbignite.co
Customer Support: +1 (888) 414-0363

At Ignite, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order number or receipt).

Items returned without prior approval may not be accepted.

To start a return, please contact us at support@lbignite.co with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to appear depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our team will arrange a replacement or full refund as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked Final Sale

  • Used or damaged products caused by misuse

  • Gift cards or digital products

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled and must go through the return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing time may vary).

  3. Contact your bank.

If you still have not received your refund, please contact us at support@lbignite.co.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 support@lbignite.co
📞 +1 (888) 414-0363